Lunella

Contact Us

Contact Us

We’re here to help.

Whether you have a question about your order, delivery, sizing, product use, payment, returns, or anything else, the Lunella team will do our best to assist you as quickly as possible.

Customer Support

For the fastest support, please contact us using the details below:

Email: support@lunella.co.za
WhatsApp: +27 69 735 7149

Support Hours

Our customer support team is available during normal business days:

Monday to Friday: 09:00 – 17:00
Weekends & Public Holidays: Closed or limited support

Messages received outside support hours will be attended to on the next business day.

Order Support

If you are contacting us about an order, please include your:

  • Order number

  • Full name

  • Email address used at checkout

  • Short description of the issue

  • Photos, if the item is damaged, incorrect, or defective

This helps us assist you faster.

Delivery & Tracking Support

If you need help with delivery or tracking, please contact us with your order number.

Once your order has been dispatched, tracking details may be sent by email, SMS, or WhatsApp depending on the courier service used.

Returns & Refunds

For returns, exchanges, damaged products, defective items, or refund questions, please contact us before sending any product back.

Returns and refunds are handled according to our Returns & Refunds Policy.

Social Media

You can also connect with Lunella on social media:

Facebook: https://www.facebook.com/share/1LTM4NsFcA/?mibextid=wwXIfr
Instagram: https://www.instagram.com/lunella.za
TikTok: https://www.tiktok.com/@lunella_za

Please note that order-related support is best handled by email or WhatsApp so we can track your request properly.

Important Notice

Lunella will never ask you to share your card PIN, banking password, OTP, or full card details by WhatsApp, email, social media, or phone call.

For your safety, only make payments through our official website checkout or official payment instructions provided by Lunella.

Business Details

Business Name: Lunella
Country: South Africa
Email: support@lunella.co.za
WhatsApp: +27 69 735 7149