Terms & Conditions

Welcome to Lunella. These Terms & Conditions explain the rules for using our website, placing orders, purchasing products, and interacting with our brand.

By visiting our website, placing an order, or using our services, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Lunella

Lunella is a South African feminine wellness and self-care brand offering period comfort, personal care, and wellness-related products.

In these Terms & Conditions, “Lunella”, “we”, “us”, and “our” refer to the Lunella business. “Customer”, “you”, and “your” refer to any person who visits our website, places an order, or interacts with our store.

2. Use of Our Website

You may use our website only for lawful purposes.

You agree not to misuse our website, attempt to interfere with its security, copy our content without permission, submit false information, or use our website in a way that may harm Lunella, our customers, or our service providers.

We may update, change, suspend, or remove parts of our website at any time without notice.

3. Product Information

We do our best to display our products as accurately as possible, including product descriptions, prices, images, colours, sizes, ingredients, features, and availability.

However, slight differences may occur due to screen settings, lighting, packaging updates, supplier changes, or product improvements.

Product images are for display purposes and may include styling, props, or lifestyle elements that are not included unless clearly stated in the product description.

4. Wellness Disclaimer

Lunella products are designed to support comfort, self-care, and general wellness. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Any information on our website, social media, product pages, or marketing material is provided for general wellness and educational purposes only.

If you have a medical condition, severe pain, pregnancy-related concerns, allergies, skin sensitivity, or any health-related concern, please speak to a qualified healthcare professional before using any product.

5. Orders

When you place an order on our website, you are making an offer to purchase the selected products.

An order is only confirmed once payment has been successfully received and the order has been accepted by Lunella.

We reserve the right to refuse, cancel, or limit an order where necessary, including where:

• Payment has not been confirmed

• Product information or pricing contains an error

• Stock is unavailable

• Fraud or suspicious activity is suspected

• Delivery details are incomplete or incorrect

• The order appears to misuse a promotion or discount

If we cancel an order after payment has been received, we will contact you and arrange a suitable refund where applicable.

6. Pricing and Currency

All prices on our website are displayed in South African Rand (ZAR) unless stated otherwise.

Prices may change at any time without prior notice. The price charged will be the price shown at checkout at the time your order is placed, unless there is an obvious error.

Delivery fees, if applicable, will be shown at checkout before payment is completed.

7. Payments

Payment must be completed using one of the payment methods available at checkout.

Lunella may use secure third-party payment providers to process online payments. We do not store your full card details on our website.

If a payment fails, is declined, or is not confirmed, your order may not be processed.

If you believe you were charged incorrectly, paid twice, or experienced a payment issue, please contact us with your order number and proof of payment so we can investigate.

8. Discounts and Promotions

From time to time, Lunella may offer discounts, bundles, promotional prices, free delivery, or special offers.

Promotions may be limited by date, stock availability, order value, product type, or other conditions. We reserve the right to change or end promotions at any time.

Discount codes cannot be exchanged for cash and may not be applied after an order has already been placed, unless Lunella agrees otherwise.

9. Shipping and Delivery

Shipping and delivery are handled according to our Shipping & Delivery Policy.

Customers are responsible for providing accurate delivery details, including the correct address, contact number, suburb, city, province, and postal code.

Lunella is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete customer information.

10. Returns and Refunds

Returns, exchanges, damaged items, defective products, incorrect items, and refunds are handled according to our Returns & Refunds Policy.

Because Lunella sells feminine wellness, hygiene, and personal care products, some items may not be returnable for change of mind once opened, used, worn, washed, or removed from their original packaging.

This does not affect your rights where a product is damaged, defective, unsafe, or incorrectly supplied.

11. Product Use and Safety

Customers are responsible for reading and following all product instructions, warnings, and usage guidelines.

Please stop using a product immediately if you experience irritation, discomfort, an allergic reaction, unusual symptoms, or any safety concern.

Lunella is not responsible for harm caused by misuse, incorrect use, failure to follow instructions, improper storage, tampering, or use of a product for a purpose it was not intended for.

12. Availability of Products

Products are subject to availability.

We do our best to keep product availability updated, but stock levels may change quickly. If an item becomes unavailable after you place an order, we will contact you and may offer a replacement, exchange, store credit, refund, or another suitable solution.

13. Customer Information

You agree to provide accurate, complete, and up-to-date information when placing an order or contacting us.

Lunella will not be responsible for delays, failed deliveries, missed communication, or order issues caused by incorrect customer information.

14. Privacy

Your privacy is important to us. Personal information is handled according to our Privacy Policy.

By using our website or placing an order, you agree that Lunella may collect and use your information to process orders, arrange delivery, provide customer support, manage returns and refunds, prevent fraud, and comply with legal obligations.

15. Intellectual Property

All content on the Lunella website and social media pages, including logos, images, product names, graphics, text, designs, videos, branding, and layout, belongs to Lunella or is used with permission.

You may not copy, reproduce, edit, sell, distribute, or use our content for commercial purposes without written permission from Lunella.

16. Third-Party Links and Services

Our website may include links to third-party websites, payment providers, courier partners, social media platforms, or external services.

Lunella is not responsible for the content, privacy practices, security, terms, or actions of third-party platforms.

17. Limitation of Liability

To the fullest extent permitted by law, Lunella will not be liable for indirect, incidental, special, or consequential loss arising from the use of our website, products, delivery services, payment providers, or third-party services.

Nothing in these Terms & Conditions is intended to limit any rights you may have under applicable South African consumer protection laws.

18. Errors and Corrections

Although we try to keep all information accurate, errors may sometimes occur.

We reserve the right to correct errors, update information, change prices, cancel orders, or refuse orders where information on our website is incorrect, outdated, or incomplete.

19. Fraud Prevention

We reserve the right to cancel, delay, or investigate any order that appears suspicious, fraudulent, or unauthorised.

We may request additional verification before processing an order where necessary to protect Lunella, our customers, and our payment partners.

20. Changes to These Terms

Lunella may update these Terms & Conditions from time to time.

The latest version will always be available on our website. Continued use of our website after changes are posted means you accept the updated Terms & Conditions.

21. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute relating to these Terms & Conditions, our website, or your order will be handled in accordance with applicable South African law.

22. Contact Us

For questions about these Terms & Conditions, your order, payments, delivery, returns, or customer support, please contact us:

Email: support@lunella.co.za
WhatsApp: +27 69 735 7149
Facebook: Lunella
Instagram: @lunella.za
TikTok: @lunella_za

Business: Lunella
Country: South Africa