Wellness Disclaimer

At Lunella, our products are designed to support comfort, self-care, and everyday feminine wellness. This Wellness Disclaimer explains how our products and content should be understood.

1. General Wellness Products

Lunella products are created for personal comfort, self-care, and wellness support.

Our products are not intended to diagnose, treat, cure, or prevent any disease, illness, medical condition, or health concern.

2. Not Medical Advice

Information on our website, product pages, packaging, social media, adverts, emails, or customer support channels is provided for general information and wellness education only.

Nothing shared by Lunella should be taken as medical advice, professional diagnosis, or treatment guidance.

If you have a medical concern, ongoing pain, severe symptoms, pregnancy-related concerns, skin sensitivity, allergies, or any health condition, please speak to a qualified healthcare professional before using any product.

3. Period Pain and Discomfort

Lunella products may help support comfort during your period or self-care routine, but results may vary from person to person.

If you experience severe cramps, unusual pain, heavy bleeding, dizziness, fever, irritation, allergic reactions, or symptoms that feel unusual for your body, please seek medical advice.

4. Product Use and Safety

Please read and follow all product instructions, warnings, and usage guidelines before using any Lunella product.

You should stop using a product immediately if you experience:

• Irritation

• Burning

• Rash

• Discomfort

• Allergic reaction

• Unusual symptoms

• Any safety concern

If symptoms continue, please contact a healthcare professional.

5. Heat Products

If you use a Lunella heat product, please follow the usage instructions carefully.

Do not use heat products while sleeping, on broken or irritated skin, with other heat sources, or for longer than recommended.

Avoid using heat products if you have reduced skin sensitivity, poor circulation, diabetes, nerve damage, or any condition that affects your ability to feel heat, unless advised by a healthcare professional.

6. Hygiene and Personal Care Products

For hygiene and safety reasons, personal care products should only be used as instructed.

Do not share personal hygiene products with others.

Opened, used, worn, or washed hygiene-related items may not be eligible for change-of-mind returns, as explained in our Returns & Refunds Policy.

7. Skin Sensitivity and Allergies

Some customers may have sensitive skin or allergies.

Before using any skincare, patch, adhesive, underwear, heat product, or personal care product, please check the product details and avoid use if you are sensitive or allergic to any material or ingredient.

If irritation occurs, stop using the product immediately.

8. Individual Results May Vary

Everyone’s body is different.

Lunella does not guarantee specific results from using any product. Product experiences may vary depending on your body, usage, sensitivity, health, lifestyle, and how the product is used.

9. Customer Responsibility

Customers are responsible for using Lunella products safely and according to the instructions provided.

Lunella is not responsible for harm, irritation, discomfort, or damage caused by misuse, incorrect use, failure to follow instructions, tampering, improper storage, or using a product for a purpose it was not designed for.

10. Emergency Situations

If you experience severe pain, a serious allergic reaction, difficulty breathing, burns, injury, or any medical emergency, please seek urgent medical help immediately.

11. Contact Us

For product questions, usage support, or customer care, please contact us:

Email: support@lunella.co.za
WhatsApp: +27 69 735 7149
Instagram: @lunella.za
TikTok: @lunella_za
Facebook: Lunella

Business: Lunella
Country: South Africa